Refund policy
Return Policy
We want all Cosmic Tallow supporters to be happy! If you're unsatisfied, let us know! We truly will strive to make it right.
We accept returns on all new, unopened items for 30 days after your order ships. Shipping charges are not refundable.
Please read our full return and exchange policies below for more details.
How to Make a Return
Initiating a return
To initiate your return, email us at dale@cosmicapple.com Please include your order number. Remember that we're unable to approve returns for orders older than 30 days or products that are no longer in new, unopened condition. It is the customer's responsibility to pay for return shipping.
Shipping your items
Once your return has been authorized, send your item in its original packaging to:
Cosmic Tallow160 E Birch St.Victor, ID 83455(Please do not ship your items until we've authorized your return.)
For returns over $100, we recommend adding shipment tracking or shipping insurance. We can't issue a refund if the shipping service loses your package in transit.
Getting your refund
After we inspect your return, we'll send you an email to notify you that your refund has been approved, or explain why it has been rejected. Once approved, we will issue a refund to method of original payment.
Damaged and Defective Items
We hold ourselves to a high quality standard, and we take great care to never send a customer a product we wouldn't use ourselves. If you're reading this, it means we failed to uphold those standards with your order. We're extremely sorry about that, and we hope you'll give us the opportunity to earn back your trust.
If you received a damaged or defective item, please contact us immediately so that we can make things right. Once your return is authorized, we'll arrange for return shipping for the damaged product, then ship you a replacement at no additional cost.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dale@cosmicapple.com.
